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Case Studies


Brinker International Improves Succession Planning and

Leadership Development by Integrating Assessment Tools

From Chili's® Grill & Bar to Magiano's Little Italy® to On The Border Mexican Grill and Cantina®, mouthwatering Brinker International® cuisine delights customers around the globe. One of the world's leaders in casual dining, Brinker has grown dramatically since its beginnings in 1975. The small restaurant in Dallas that started as Chili's Grill & Bar has now expanded to more than 1,600 restaurants across 25 countries. Brinker hires and develops people with a passion for hospitality who give guests a warm welcome and a positive, enjoyable dining experience. Employee development is taken seriously, and Brinker often prefers to promote from within. Brinker emphasizes efficiency, a proactive approach and state-of-the-art processes in succession planning and the development of its leaders. Read More......

Hyatt Improves Retention and Customer Service With Help From Assess Systems

One of the leading hotel corporations worldwide, Hyatt Hotels & Resorts emphasizes authentic hospitality and personalized service across more than 365 hotels and resort locations spanning 45 countries. These hotels and resorts include the Park HyattTM, Grand HyattTM, Hyatt RegencyTM, Hyatt ResortsTM, Hyatt PlaceTM, Hyatt Summerfield Suites® brands and more.tt knows that customer service is paramount for success in the hospitality
business. In 2004, the company began a powerful initiative to revitalize and upgrade its customer service with the goal of establishing a reputation for a
distinctive brand of superior service across its North America locations.  Read More...


"No Duty the executive
has to perform is
so trying as to put the
 right man
in the right place."

- Thomas Jefferson